Reference

Terms and Conditions That Govern Your Account

These terms set out the rules under which matkaguessing operates your account, handles your data and processes transactions via UPI, Paytm and PhonePe.

Applies to all India accountsGoverns UPI, Paytm, PhonePe transactionsJurisdiction-dependent accessEffective on account creationUpdated terms notified by email
matkaguessing Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About Any Terms Query

If any clause in these terms is unclear, or if you believe a policy decision affecting your account was applied incorrectly, our support team is available to clarify and, where appropriate, escalate your query to our compliance desk. We aim to respond within 24 hours on business days.

Team online

Email Support

Write to our compliance team at [email protected] for terms-related queries. We aim to acknowledge your message within 4 hours and provide a full response within one business day.

Live Chat

Our chat window is open daily from 09:00 to 23:00 IST. Raise a terms or account-policy query directly and a trained agent will pull up the relevant clause and walk you through it.

Formal Dispute

For formal disputes about a terms enforcement decision, submit a written request via email with your account ID and the clause in question. Our compliance desk reviews and responds within five business days.

HOW WE HANDLE POLICY

Data, Security and Account Rights Under These Terms

We handle your personal data, account credentials and transaction records in line with the commitments set out in these terms and our privacy policy.

Data Storage

Your registration details, transaction records and game history are stored on encrypted servers.

Cookie Policy

We use session and preference cookies to keep you logged in and to remember your lobby settings.

Account Security

Two-factor authentication is available on all accounts and is recommended for any account linked to UPI, Paytm or PhonePe.

Data Retention Rights

You may request a copy of all personal data we hold on your account by writing to [email protected].

Amendment Notifications

When these terms change, we send a summary of the amended clauses to your registered email address.

Requesting Changes

To request a correction to your account details — name, email, linked UPI handle — contact support with proof of…

Common Questions About These Terms and Conditions

The questions below address the terms points we hear about most frequently. If your question is not covered here, reach out via email or live chat and our team will locate the relevant clause for you.

These terms take effect the moment you complete account registration on matkaguessing.co. By proceeding past the registration step you confirm you have read and accepted every clause, including those covering payments via UPI, Paytm and PhonePe.

Yes. We may update these terms at any time. You will receive an email to your registered address outlining the changes at least seven days before they apply. Continued account use after that date means you accept the revised version.

Email our compliance desk at [email protected] with your account ID and the specific clause you are querying. We aim to issue a written decision within five business days. Chat support can help with initial clarification.

After account closure we retain your personal data for up to five years as required by applicable financial law. During that period you may request a copy of your stored data by contacting us in writing, and we will respond within 30 days.

Access to the platform and the enforceability of these terms depend on the local laws of your state or region. Where local law does not permit this type of activity, these terms do not confer any right of access or eligibility.

Clauses 4.2 through 4.7 cover all payment transactions including UPI deposits, PhonePe credits and Paytm withdrawals. These clauses define processing timelines, refund conditions and the steps to take if a transaction does not complete as expected.

Accounts may be suspended for providing false registration details, attempting to manipulate game outcomes, or misusing payment rails such as UPI in breach of clause 7. We notify you by email and explain the specific breach before any suspension takes effect.