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How matkaguessing Handles Your Personal Data

This privacy policy explains exactly what personal data matkaguessing collects when you open an account, how we store it, who can access it, and what rights you hold…

Data collected only as neededNo third-party sale of your informationAccount data encrypted at restYou can request deletion at any timeIndia-specific data handling

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What This Policy Covers and Where It Applies

matkaguessing Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you provide when creating or using a matkaguessing account, including name, contact details, payment instrument identifiers (such as UPI handles, Paytm wallet IDs and PhonePe-linked numbers), and device information collected during your session. Access to and use of the

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platform depends on local law and is available only where local law permits. We process personal data under applicable data protection frameworks and do not transfer your data to jurisdictions that do not provide an adequate level of protection. Data linked to UPI, Paytm or PhonePe
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transactions is retained solely to fulfil your withdrawal or deposit request and to meet any statutory record-keeping requirements imposed on us.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to exercise any right described in this policy — access, correction, deletion or portability of your personal data — you can contact our dedicated privacy team through any of the three channels below. We aim to respond to all data-related requests within 15 business days of receiving them.

Team online

Email Our Data Team

Send a written request to our privacy mailbox at any time. Include your registered account email so we can locate your data record and action your request without delay.

In-Account Support Chat

Log in and open the support chat widget to raise a privacy concern directly. Our agents are available during peak hours and will escalate data-specific queries to the privacy team the same day.

Postal Written Request

For formal data deletion or correction notices, you may send a signed written request to our registered correspondence address. We acknowledge postal requests within five business days of receipt.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Retention and Account Security

We apply layered security measures across every part of the account lifecycle — from the moment you key in your UPI handle during a deposit to the point…

End-to-End Encryption

All data you submit — registration forms, UPI references, Paytm wallet IDs — is encrypted in transit using TLS 1.

Cookie Controls You Own

We use strictly necessary cookies to keep your session active, and optional analytics cookies only with your explicit consent.

Data Retention Schedule

Account data is kept for as long as your account is active plus any period required by applicable law.

Access Limited by Role

Your personal data is accessible only to staff whose job function requires it — payment processing, fraud prevention or customer…

Your Right to Correct or Delete

You may request correction of any inaccurate data we hold, or deletion of your entire account record, by contacting our…

Breach Notification Process

In the unlikely event of a data breach affecting your account, we will notify you by email within 72 hours…

Frequently Asked Privacy Questions

The questions below address the data-related queries our account holders raise most often. If your question is not covered here, reach our privacy team through the contact channels listed in the section above.

We collect your name, email address, mobile number, date of birth and the payment identifiers you use — such as your UPI handle or Paytm-registered number. We also log device type and IP address during each session for security purposes.

We retain a reference to the transaction identifier and amount for as long as required by applicable financial record-keeping rules. The full UPI handle or PhonePe number is masked in our logs once the transaction is confirmed and verified.

Yes. Submit a deletion request via email or in-account chat. We will erase your personal identifiers from live systems within 15 business days, subject to any statutory retention obligation that legally prevents earlier deletion.

We do not sell your personal data. We share data only with service providers who process it strictly on our behalf — such as payment processors handling your UPI or Paytm transaction — and never for third-party marketing purposes.

Log in, go to your account profile page and edit the fields you need to change. For changes to identity-verified fields such as your legal name, contact our support team with supporting documentation so we can update the record securely.

We use session cookies (strictly necessary) and optional analytics cookies. You can turn off optional cookies at any time from the cookie preference centre in your account settings — no login is required to adjust your cookie choices.

On account closure we begin the deletion process immediately. Personal identifiers are removed from active databases within 30 days, and any residual backup copies are purged once the statutory data-retention period required by applicable law expires.

How matkaguessing Handles Your Personal Data

Reach Our Privacy Team Directly

Email Our Data Team

In-Account Support Chat

Postal Written Request

Data Handling, Cookies, Retention and Account Security

End-to-End Encryption

Cookie Controls You Own

Data Retention Schedule

Access Limited by Role

Your Right to Correct or Delete

Breach Notification Process

Frequently Asked Privacy Questions

01 What personal data does matkaguessing collect when I open an account?

02 Is my UPI or PhonePe payment data stored after a transaction completes?

03 Can I ask matkaguessing to delete all data it holds about me?

04 Does matkaguessing sell or share my data with third parties?

05 How do I update incorrect personal data on my account?

06 What cookies does matkaguessing use, and how do I opt out?

07 What happens to my data if I close my matkaguessing account?

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