Reference

Your Rights and Our Policy Commitments

At matkaguessing, our legal terms set out exactly what you can expect from us and what we ask of you when you open an account and use the…

Account ConditionsPrivacy PolicyData RightsCookie UseJurisdiction Clause
matkaguessing Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, want to request a copy of the data we hold, or need to raise a formal policy concern, the three channels below are the direct routes to our legal and compliance team. We aim to acknowledge all policy-related queries within one working day and resolve them within seven.

Team online

Email Support

Send your legal or data query to our policy inbox at [email protected]. Include your registered account email so we can locate your record and respond with specifics rather than a generic reply.

Live Chat

Our support chat on matkaguessing.co connects you to an agent who can escalate policy and account-condition queries directly to the compliance team during operating hours, typically seven days a week.

Formal Written Request

For data access, correction or deletion requests under applicable privacy law, submit a written request via the contact form on our site. We will process it within the statutory deadline required in your jurisdiction.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Accounts Secure

matkaguessing uses industry-standard encryption on every data transfer — including UPI, Paytm and PhonePe transactions — and stores account credentials in hashed form so that raw passwords are…

Data Encryption

All data transmitted between your device and our servers — including payment details for UPI, Paytm and PhonePe — is…

Cookie Policy

We use strictly necessary cookies to keep your session active, and analytics cookies to understand how pages are used.

Data Retention

We hold your account data for as long as your account remains active and for the period required by applicable…

Account Security

Your account is protected by password authentication and we strongly encourage enabling two-factor verification where available.

Your Data Rights

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where…

Policy Updates

When we amend these terms or our privacy policy, we notify you via the email address on your account before…

Common Questions About Our Terms and Your Rights

The answers below cover the most common questions we receive about account conditions, data rights and policy procedures. If your question is not here, reach us directly at [email protected] and our compliance team will respond with a specific answer.

The complete terms document is published on matkaguessing.co. The date of the most recent revision appears at the top of that document so you always know which version is current. We recommend saving or bookmarking it for your records.

The governing law is specified in the terms document. Where local statute in your jurisdiction overrides any clause, that local statute applies to the extent required by law. Your eligibility to use the platform depends on what your local law permits.

Send a data access request to [email protected] from the email address registered to your account. Include your account username and we will compile and deliver your data within the period required by applicable privacy law in your region.

Yes. Where no legal retention obligation applies — such as anti-fraud or financial record-keeping requirements — we will delete or anonymise your personal data upon a verified written request. Some data may need to be retained for the period the law mandates.

We send a notification to your registered email address before any material change takes effect. The revised terms are also published on the site with an updated effective date. If you do not agree with a change, you should contact us before the date it takes effect.

Contact our support team immediately via live chat or email at [email protected]. We will temporarily secure your account, review the access log, and walk you through the steps to reset credentials and verify recent transaction history.

We share data only with the third-party processors necessary to operate the platform — such as payment processors handling UPI, Paytm and PhonePe transactions — and where required by law. We do not sell personal data to marketing companies or unrelated third parties.